Agency Market Research

Agency market research: take on more briefs without more moderators

Run AI-moderated interviews on your approved guide with your sample or our 4M+ vetted panel, then turn recordings and source-linked findings into your recommendation.

Your methodology
Your sample or our 4M+ vetted panel
Only quality interviews are billed
Researcher using User Intuition AI-moderated research platform
Interview preview Voice
AI interviewer

Walk me through the last time you made this choice. What tipped it?

Recording 11:42
AI insight

The deciding reason surfaced four follow-ups deep, not in the first answer.

Every finding links to the recording

Trusted by teams at

Capital One
RudderStack
Nivella Health
Turning Point Brands
Procter & Gamble
Microsoft
CHG Healthcare
TL;DR

Agency market research is the primary research an insights agency designs, fields and defends for its clients. User Intuition is an AI-moderated interview platform that gives research teams and agencies the depth of a senior researcher at the scale of a survey, with vetted respondents, their own methodology and evidence they can trace to the verbatim. Its AI moderator runs 20–30 minute interviews on your approved guide, ladders 5–7 levels deep and links every finding to its recording. User Intuition voice interviews cost $30 per quality interview with your sample or $60 with standard panel recruitment, with no monthly fee; specialty audiences are quoted separately. Bring the client's list or your own panel provider, or recruit from User Intuition's 4M+ vetted panel across 58 countries. Each client gets an isolated workspace, and unreleased stimulus stays confidential. Only interviews that pass length, depth and coverage checks are billed, so a fixed-fee project pays for evidence the client can review. Your researchers set client fees and own the recommendation.

At a glance

What is agency market research with User Intuition?

Agency market research with User Intuition adds AI-moderated qualitative fieldwork to your client delivery: 20–30 minute interviews on your approved guide that ladder 5–7 levels deep, with 200+ panel interviews in 24 hours. Bring the client's list, your own panel provider or respondents straight from your survey, where interviews run in parallel as participants respond, or recruit from a 4M+ vetted panel across 58 countries. Specialist audiences such as clinicians and executives are recruited to order, with timing that follows incidence. The AI runs the interviews; your researchers keep the methodology, review the source evidence and own the client recommendation.

Who is agency market research with User Intuition for?

Research and insights agencies delivering client briefs for CPG, pharma and healthcare, tech and retail clients, and in-house research teams that run studies for internal clients the same way.

How does AI-moderated agency research work?

Load your approved guide, stimulus and study rules. Required questions stay pinned in order, the AI moderator interviews your audience in voice, video or chat, and every finding links back to the recording your team reviews.

What do you get from an agency research study?

Themes with verbatims, segment reads, an editable presentation, and every transcript, recording and screener answer, ready to export.

The problem, and how we fix it

Why does agency market research hit a capacity ceiling?

Client briefs keep growing while moderation, recruiting handoffs and first-pass analysis compete for the hours your researchers need for judgment, and any added capacity has to keep your methodology, your sample and your name on the work. Here's what agency researchers tell us, and how User Intuition closes each gap.

  1. Sound familiar?

    We have more client briefs than moderators. Every new project feels like a new hire.

    Parallel fieldwork without adding moderator headcount

    20–30 minute AI-moderated interviews run in parallel on your approved guide, with 5–7 level laddering and 200+ panel interviews in 24 hours. The moderator works around the clock in every time zone, so studies keep filling while your team sleeps. Your senior researchers keep control of methodology and interpretation while the fieldwork layer expands.

  2. Sound familiar?

    Clients pay for our designs, down to stimulus rotation and quotas. If a platform can't run them as written, it's out.

    Your research design, run as specified

    Pin required questions in order and lock their wording verbatim, and write study rules for what the moderator must never ask or claim. Load images, video, prototypes or shelf stimulus at setup, run a parallel cell for each stimulus order (A then B, B then A), set hard quotas and screeners, and decide how far the moderator probes, 5–7 levels deep by default.

  3. Sound familiar?

    Our panel partners and survey platform are already set up. I'm not rebuilding the stack for one more tool.

    Works with your panel, your survey and your tools

    Connect Prolific, Cint / Lucid or CloudResearch, bring any other provider through a custom link, send respondents straight from your own survey, or upload the client's customer list. Our 4M+ vetted panel across 58 countries is an option, never a requirement. Every transcript and screener answer exports to CSV, with the recordings alongside, so your own coding and AI tools pick up where the interviews end.

  4. Sound familiar?

    Transcript coding and first-pass analysis eat the hours we should spend advising the client.

    AI collects the evidence, your analysts own the insight

    Themes, verbatims and an editable presentation arrive with every transcript and recording, each finding linked to its source, so billable hours go to the insight narrative and the recommendation. Multi-market studies return translated verbatims beside the original. Inspect a sample study and presentation before using it for client work.

  5. Sound familiar?

    Clients won't let unreleased work or their customer lists sit in a shared vendor account.

    One isolated workspace per client

    Each client's guides, stimulus, recordings, transcripts and findings live in their own workspace, invisible from any other, and only the people you invite can see them. Unreleased stimulus stays confidential. Your agency owns the brief, the interpretation, client pricing and the relationship.

  6. Sound familiar?

    We quote fixed fees. When completes come back thin or fraudulent, we eat the cost.

    Quality-only billing protects the fixed fee

    Every interview is scored on length, depth and coverage, and you pay only for those that pass. A person listens to every panelist's interviews before they're accepted onto the panel, panelists are verified at signup and tracked across studies, and every session is screened for AI-generated or coached answers, so the project budget goes to interviews you can put in front of the client.

User Intuition in practice

Carevoices

Read the Case Study →
The question
How should a healthcare client price primary and urgent care?
The evidence
AI-moderated patient interviews within an agency-led research program.
The outcome
Carevoices delivered the study in under two weeks and reports more than 3× the concurrent study capacity.
Methodology & Trust

Your agency leads. User Intuition powers the research.

Keep the work clients hire you for. Add depth-interview capacity and first-pass analysis without handing over your methodology or client relationship.

Your agency owns

  • Client brief, research objectives, and guide approval
  • Audience requirements and permission to use client data
  • Evidence review, interpretation, and strategic recommendations
  • Client presentation, engagement scope, and client pricing

User Intuition provides

  • Self-serve study setup and AI-moderated depth interviews
  • Quality scoring and flexible participant sourcing
  • Editable presentation, report, transcripts, recordings, and verbatims
  • Mid-study suggestions, next-study recommendations, and recurring setup
How It Works

From client brief to evidence-backed delivery

1
Design

Start With the Client Decision

Translate the brief into a study and review the discussion guide. Your researchers set the objectives and the standard for evidence.

2
Field

Choose Your Sample

Bring a client list, connect a supported panel, or use User Intuition recruitment. Run AI-moderated interviews without scheduling every conversation manually.

3
Review

Build the Client Recommendation

Review recordings, transcripts, and source-linked findings. Apply your interpretation and turn the evidence into the client recommendation, starting from an editable presentation and report.

4
Repeat

Build on the Previous Wave

Use recurring studies and next-study recommendations to build an ongoing program. Review contradictions and unanswered questions; keep each client's evidence within the appropriate permissions and research scope.

Use Cases

How Agency Teams Use User Intuition

For Qualitative Agencies: Expand Interview Capacity

Run more depth interviews in parallel while your researchers retain the brief, methodology, interpretation, and client narrative. The AI moderator applies 5-7 levels of laddering consistently across every conversation.

Take on more client fieldwork without matching volume one-for-one with moderator headcount.

For Survey Firms: Add the Why Behind the Numbers

Follow a survey wave with adaptive interviews that investigate the patterns, outliers, and segment differences the questionnaire surfaced. Findings link back to full verbatims rather than stopping at a percentage.

Add a qualitative layer between survey measurement and a fully staffed human-moderated project.

Bring the Client’s Sample

Use a client list or supported third-party panel to run adaptive interviews with the audience the engagement requires.

Keep the sample relationship; add an interview and analysis workflow.

Turn a Project into an Ongoing Program

Set up recurring studies, review mid-study improvement suggestions, and assess the recommended next study. Your team distinguishes tracking from discovery and interprets what changed for the client's decision.

Build a repeatable client conversation around fresh evidence.

Explore Before You Field

Generate synthetic respondents from research you are authorized to use, then run studies to refine questions or narrow concepts. Validate consequential conclusions with real people.

Use synthetic exploration to focus the next human study.

Shopper Research Without Losing Retail Insight

Interview actual shoppers about purchase journeys and motivations. Use follow-up questions to investigate context, then review the evidence for your client’s retail decision.

Add shopper explanations to the client’s existing retail evidence.
Why User Intuition

Why researchers choose User Intuition

User Intuition is an AI-moderated interview platform that gives research teams and agencies the depth of a senior researcher at the scale of a survey, with vetted respondents, your own methodology and evidence you can trace to the verbatim. Quality is built in: a person vets every panelist by hand, every session is screened for fraud, and you pay only for interviews that pass.

Senior-researcher depth

The moderator ladders 5–7 levels deep by default, using Reynolds and Gutman's laddering method, so you hear the reasons behind the reasons.

5–7 levels by default

Your methodology, run as written

Bring your discussion guide and frameworks. Required questions stay pinned in order, word for word if you need it, study rules keep the moderator inside your compliance lines, screeners and hard quotas fill every cell to plan, and you decide how far it probes.

Your guide, your probing

Every finding traces to its source

Click any theme through to the verbatim, the transcript and the recording. Every claim in the deliverable traces to what a participant said.

Quote → transcript → recording

Respondents you can stand behind

A 4M+ vetted panel across 58 countries: a person listens to every panelist's interviews before they're accepted, then every session is screened for AI-generated or coached answers and panelists are tracked across studies. Or bring your own: customer lists, your panel provider, or respondents straight from your survey.

Vetted by hand, tracked over time

Deliverables ready to present

Themes, verbatims and an editable presentation for every study, plus every transcript, recording and screener answer to export into your own tools. Put your own brand on them when you need to.

Editable deck, report, transcripts

Survey scale, quality-only billing

200+ panel interviews in 24 hours, with no cap on parallel conversations. Each one is scored on length, depth and coverage, and you pay only for those that pass.

200+ panel interviews in 24 hours
  • Isolated workspaces
  • Confidential stimulus
  • Never used to train AI models
  • GDPR & CCPA compliant
  • SOC 2 Type II examination underway
  • Security →
Compare

Choose the fieldwork model that fits the client brief

Dimension User Intuition Panel sourcingHuman-moderated fieldworkIn-house research
Primary role AI-moderated interviews and first-pass analysis Find eligible participantsConduct researcher-led conversationsOwn the full research process
Sample source Your list, supported panels, or User Intuition recruitment Provider audience and targetingArrange with the fieldwork teamInternal lists or external recruitment
Moderation Adaptive AI follow-up questions None; the panel supplies respondents, not interviewsHuman judgment during the conversationYour researchers moderate each session
Capacity Parallel interviews; researchers review the evidence Bounded by audience incidenceOne moderator per live sessionBounded by researcher headcount
Analysis Findings linked to participant verbatims Raw completes; analysis happens elsewhereResearcher-led synthesisTeam-defined synthesis and review
Recurring work Recurring studies, mid-study suggestions, and next-study recommendations Recruitment for each agreed wavePlan moderator time for each wavePlan team time and repeatable processes
Cost structure Per quality interview: $30 with your sample, $60 with standard panel recruitment Sample fees and incentivesFieldwork, recruitment, and analysis scopeStaff time, tools, and recruitment
Agency role Brief, evidence review, interpretation, client advice Research design and downstream deliveryBrief, synthesis, and client relationshipResearch design through client delivery
Sample Research

Hear the interviews. See the presentation.

Explore calls and a sample presentation from our 43-participant Walmart shopper study.

W10
10 min

Grocery top-up, supercenter

“Basically, because we use those things all a lot We try to always have you know, certain things in the house at all times because we use them very frequently. So we don't like to run out of them.”

Routine top-upOne-stop shopperPrice aware
W30
14 min

Phone replacement, unplanned and urgent

“It made me feel so safe so relieved, and it brightened my day.”

Urgent replacementStaff-assistedNew to the area

Sample presentation

Explore all 15 slides, from shopper evidence to recommendations.

Title slide: How Walmart shoppers decide. 43 shoppers, 7.6 hours of interview, 34 who hit an obstacle, 36 who will return anyway.

1 / 15How Walmart shoppers decide

Download PDF

Bring your own sample

$30 per quality voice interview

Use our 4M+ vetted panel

$60 per quality voice interview

Editable client kit

Bring the next brief to life

Templates for agencies, consulting firms, and research teams using User Intuition. Adapt the scope, keep your methodology, and make the work clear to your client.

Word · 3 pages

Research proposal

Scope the decision, method, sample, deliverables, and fee.

Download proposal

PowerPoint · 5 slides

Client pitch

Present the brief, research approach, evidence, and next step.

Download pitch

Excel · 1 worksheet

Project budget

Model recruitment, researcher time, contingency, and margin.

Download budget
Customer stories

What researchers say

"We delivered a significantly better client deliverable in half the usual time. We can now take on more work, and our team is more than three times as productive based on the number of studies we can run at once."
Vanessa, Founder & CEO, Carevoices
"What surprised me was the moderator. In one pack study people kept saying a concept felt "more premium," and instead of logging that and moving on it kept asking what premium meant to them, until it came out that they meant the front wasn't cluttered, they could find the ingredients, and it looked like something they'd actually put in their cart. I'd normally only get that from a good human moderator."
Aldrin M., Operations Lead, Computer Software Verified review on Capterra
FAQ

Common questions

Both. Qualitative agencies use it to expand interview capacity. Survey firms use adaptive interviews to investigate the why behind quantitative patterns. Your team retains methodology, interpretation, and the client relationship.

Yes. Carevoices, a healthcare research agency, embedded User Intuition through the API across study creation, recruitment, interviews, and analysis. It delivered a patient-pricing study for a client in under two weeks and reports more than three times the concurrent study capacity, while its team kept methodology, interpretation, and the client relationship.

Yes. Run studies in the self-serve workspace. API and MCP are optional paths for agencies with their own portals or automated workflows.

Yes. User Intuition supports those panel integrations, your own sample, and User Intuition recruitment. Sample-provider fees and incentives are separate from interview platform charges.

Yes. Generate respondents from research you have permission to use and run synthetic studies for exploration. Clearly label simulated outputs and validate important recommendations with real participants.

Yes. Combine recurring studies with mid-study improvement suggestions and best-next-study recommendations. Keep stable questions for tracking and use separate follow-ups to investigate new gaps. Your team reviews supporting, contradicting, mixed, or inconclusive evidence and owns the client recommendation.

No. It supports moderation and first-pass analysis. Your researchers define the study, assess evidence quality, interpret findings, and advise the client.

Not by default. Each client gets an isolated workspace, so evidence stays inside that client's engagement. Reuse only research your agency is authorized to use for that purpose; client confidentiality, consent, and contractual terms carry through to synthesis and synthetic respondent generation.

Price the fieldwork as a fixed line and your team's time on top. Starter voice interviews cost $30 per quality interview with your own sample or $60 with standard recruitment from our 4M+ vetted panel, with no monthly fee, so 30 panel interviews come to $1,800 and you know that number the day you write the proposal. Interviews that fail length, depth or coverage checks are never billed. Specialty audiences are quoted per audience before launch; incentives you arrange for your own sample are additional. Agencies set their own client fees.

Choose one live brief with a clear decision, audience, and evidence standard. Run the study, review the findings, and assess how it fits your delivery process before expanding to more clients or recurring programs.

Yes. Your team sets the research objectives and approves the discussion guide. Required questions stay pinned in order, word for word if you lock them, study rules keep the moderator inside your compliance lines, and you decide how far it probes. Run each stimulus order as its own cell with screeners and hard quotas. Bring the client's list, your panel provider (Prolific, Cint / Lucid, CloudResearch, or any other through a custom link) or respondents straight from your own survey, or recruit from User Intuition's 4M+ vetted panel. Your researchers retain evidence review, interpretation, and the client recommendation.

Use in-person or human-led methods for client workshops and co-creation sessions, sensory, tasting and in-home product trials, ethnographic fieldwork and in-context observation, and sensitive topics where client stakeholders want a named moderator. AI-moderated interviews cover the depth-interview work across a brief, from concept and message tests to survey follow-ups, multi-market studies and recurring tracking waves, in 80+ languages.

Put the evidence in front of them. Every theme clicks through to the verbatim, the transcript and the recording, so a skeptic can hear the conversation behind any finding. The moderator follows your approved guide and ladders 5–7 levels deep, a person listens to every panelist's interviews before accepting them onto the panel, panelists are tracked across studies, every session is screened for AI-generated or coached answers, and only interviews that pass length, depth and coverage checks are billed. Share the sample study and presentation first, then run one live brief and review the recordings together before the readout.

Yes. White-label is available across participant invitations, interview screens, deliverables and your own domain, so clients see your agency's brand throughout the study. Each client also gets an isolated workspace, unreleased stimulus stays confidential, and your agency keeps the brief, the interpretation and the client relationship.

Each of the four differs from User Intuition on one point agencies price and pitch on. Listen Labs: User Intuition publishes a per-interview price with no subscription, so a fixed-fee proposal carries the fieldwork cost the day you write it. Conveo: User Intuition recruits from its own 4M+ vetted panel across 58 countries, while Conveo describes itself as not a panel provider. Outset: every User Intuition account gets isolated per-client workspaces, which Outset sells as an add-on. Strella: User Intuition ladders 5–7 levels deep by default, while Strella's depth is set by the researcher.

User Intuition has a SOC 2 Type II examination underway, and the engagement letter is available under NDA. For healthcare work, User Intuition is HIPAA-aligned and does not sign a BAA directly. Each client works in an isolated workspace, unreleased stimulus stays confidential, and data is stored in the United States. Recordings stay in your workspace and the voice provider keeps no copy. Send procurement teams to the security overview for the controls behind each answer.

Yes. Study rules keep the moderator away from PII and drug claims, your adverse-event probes run as written, and clinicians are recruited to order, with timing that follows incidence. A third-party HIPAA assessment is underway. User Intuition is not a HIPAA-certified entity and does not sign a Business Associate Agreement directly. See healthcare market research for patient and clinician studies, and CPG market research for pack and concept work.
Get Started

Bring one client brief. See where the platform fits.

Bring one live client brief. Run the study in the workspace, use your preferred sample, and decide where the platform fits your delivery process.

Quick Start

Try the workflow on your next brief. No API integration required.

Strategic

Discuss the audience, research objective, delivery format, and requirements for an ongoing program.

See What You Get

Walk through a real study — from interview to report. See exactly what the platform delivers before you commit.

Pay per quality interview · No monthly fee on Starter

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